Here at Throw Some Seeds, we want every customer to have a great experience - our ultimate goal is that you love our products as much as we do! However, if you are not completely satisfied with your order, please carefully read our returns policy below, and if your request is in accordance with our policy we will be happy for you to contact us at firstname.lastname@example.org to discuss your request.
Remember to select your products carefully! If you’re unsure about a size, colour or any other product information, email us at email@example.com and we'll give you as much information as we can to help you make your decision.
Please note we do not offer refunds for change of mind.
Throw Some Seeds will accept product returns and provide you with a refund or replacement product where:
• The product is faulty or defective; or
• The product is not fit for its intended purpose; or
• The product is significantly different to our description; or
• The product received does not match your order; and
• You can present your email receipt or other adequate proof of purchase, within our specified timeframes below.
We reserve the right not to offer an exchange or refund where the item fault is a result of misuse, neglect or delivery related damage (see shipping page for more information).
All returns requests must be sent to us within 14 days of you receiving your order. If the fault is discovered after this time, please still contact us to discuss.
Please email your request to firstname.lastname@example.org with a description of any damage/faults, including photos, and your preferred contact details. If we approve your return, your product must be sent back to us within 14 days from the date we approved your return, or within a time-frame agreed upon between Throw Some Seeds and the customer. The cost of return postage is the customers responsibility and may be refunded if your return is approved in accordance with our policy. We will cover the cost of return postage only if we deem the fault to be our own. On receipt of your returned product, we will review the product and, if it is approved as faulty or incorrectly described, we will issue you a refund or exchange as requested.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, we may still assist you if the product is deemed to be majorly faulty through no error by the customer.
Refunds can only be credited to the credit card or account that was used to make the original purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it, unless it is a major fault that could only be discovered after using the product.
Perishable goods cannot be returned. Additional non-returnable items:
• Gift cards
• Health and beauty products that have been opened/used
There are certain situations where only partial refunds are granted (if applicable):
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after you initially received your delivery.
Refunds (if applicable) -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If you are approved, then your refund will be processed, and the refunded amount will automatically be applied to your credit card or original method of payment, within 7 business days. We will notify you when your refund payment has been made. Please note delivery and service fees are non-refundable.
Late or missing refunds (if applicable) -
If you haven’t received a refund, please first contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund, please contact us at email@example.com and we will investigate.
Sale items -
If we have agreed to accept your return and it was originally purchased on sale at a discounted price, we will refund the discounted price you paid, not the original price.
Exchanges (if applicable) -
We may replace items if they are defective or damaged, and send a replacement product. If we have sold out of the original item you ordered, we will arrange an alternative product with you or, if an alternative can’t be found, we will issue a refund.
Mailing your returns:
All returns must be mailed to -
PO Box 2003, Belgrave, Melbourne. VIC 3160
Please carefully package your returned products before posting - it is your responsibility to ensure goods arrive safely to our return address. We will not take responsibility for items lost in transit or damaged due to inadequate packaging whilst being returned to us. We recommend you return goods via registered mail or a trackable shipping service. We cannot guarantee that we will receive your returned item.
Please note you must send your product back to us and not the manufacturer - we are responsible for issuing your refund but cannot do so unless we receive the product back.
The customer is responsible for paying return postage costs. If you receive a refund for a defective item where we agreed to be at fault (note we are not responsible for items damaged in transit) - we will cover cost of return shipping (please hold onto your postage receipts to claim this cost.)
We recommend using a postage tracking service when returning your item to us.